GGT Internal Document — To be completed by the Tour Representative
Please submit within 7 days of tour completion.
All sections must be completed. Attach supporting documents where applicable.
Form TypeTour Rep Post-Tour Report
🔒 GGT Internal Use Only — Not for Distribution to Clients
📋 Complete all sections. Use the Incident Log (Section 5) for any safety, behavioural or operational issues. Use Location Updates (Section 6) to flag any venue, route or supplier changes for future tours.
1 Tour Representative & Tour Details
2 Itinerary & Schedule Assessment
Rate each aspect of the itinerary as it was delivered on this tour. 1 = Poor 2 = Fair 3 = Good 4 = Very Good 5 = Excellent N/A = Not applicable
Itinerary Element
1Poor
2Fair
3Good
4V.Good
5Excel.
N/A
Timings — did the schedule run to plan?
Transport arrangements (outbound)
Transport arrangements (return)
Venue / attraction access & entry arrangements
Guided activities / experiences
Accommodation (if applicable)
Meals & catering arrangements (if applicable)
Free time management & group supervision
OVERALL ITINERARY DELIVERY
Timing deviations — please describe any significant delays or early finishes
3 Group & Leader Observations
Rate your observations of the group and group leader dynamics during the tour.
Observation Area
1Poor
2Fair
3Good
4V.Good
5Excel.
N/A
Student engagement & enthusiasm
Student behaviour & conduct
Group leader preparedness & communication
Group leader management of students
Chaperone support & effectiveness
Group compliance with safety briefings
Rep observations — student behaviour, group dynamics, standout momentsGroup Leader observations — preparedness, communication, areas for improvement
4 Supplier & Venue Feedback
Rate each supplier or service used on this tour. Leave N/A for services not used.
Supplier / Service
1Poor
2Fair
3Good
4V.Good
5Excel.
N/A
Transport provider / coach company
Accommodation provider
Venue / attraction (primary)
Venue / attraction (secondary)
Local guide / tour guide (if used)
Catering / restaurant (if used)
Supplier notes — highlight any notable positives or concerns for GGT records
5 Incident Log
⚠ Record All Incidents
⚠ All incidents must be recorded, regardless of severity — including minor injuries, near-misses, behavioural issues, lost property, medical events, and complaints. Each incident should have its own entry. Supporting documentation (photos, written statements) should be attached where available.
Pre-Incident Check
YES
NO
N/A
Was a pre-tour safety briefing given to the full group?
Were emergency contact details confirmed with the group leader before departure?
Was a full headcount conducted at every transition point?
Were any known medical or dietary needs accommodated successfully?
Were any incidents reported to GGT head office during the tour?
6 Location & Itinerary Updates
Flag for Future Tours
📌 Use this section to flag any changes, issues or improvements to specific locations, routes, venues, or timings that GGT should consider when planning future tours to this destination. This intelligence helps us keep itineraries accurate and up to date.
7 Overall Tour Assessment
1 = Poor 2 = Fair 3 = Good 4 = Very Good 5 = Excellent
Overall Category
1Poor
2Fair
3Good
4V.Good
5Excel.
N/A
Pre-tour briefing & support from GGT office
Quality of tour documentation & materials provided
Accuracy of the planned itinerary vs. reality on the ground
Value for money delivered to the group
OVERALL TOUR DELIVERY
What worked exceptionally well on this tour?What would you change or improve for future tours to this destination?Any further comments or recommendations for GGT management?
8 Declaration & Signature
🔒 I confirm that the information provided in this post-tour report is accurate and a true account of events to the best of my knowledge. I understand this report will be retained by Global Group Travel for operational, quality assurance and compliance purposes.
PLEASE SUBMIT TO GGT WITHIN 7 DAYS OF TOUR COMPLETION